Welcome to the UP Baguio Helpdesk!
In order to serve you better, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. Your UP Mail address (or any valid email address) is required in order to submit a ticket. As much as possible, avoid opening or submitting duplicate tickets, as those will be ignored.
Kindly be advised that live support or assistance is available during office hours (PH Time - 08:00am-12:00nn, 01:00pm-05:00pm) on regular working days only (Mondays to Fridays), excluding holidays or weekends. Our teams will exert all efforts to attend to your concern(s) at the soonest, or, give you feedback if the issue needs further elevation to concerned offices/departments.
IMPORTANT: Please do check our Knowledgebase / FAQ's before opening a new ticket. Your issue or concern may have already been answered before.
Otherwise, please click on "Open a New Ticket" or "Check Ticket Status".
You can find the UPB Helpdesk user guide here.
This facility and its users are governed by the UP Acceptable Use Policy for IT Resources and the UP Data Privacy Policies.