Frequently Asked Question

1) For concerns on the following:
    - Was not able to set-up two-step verification
    - Forgot password (recovering UP Alum Email Account password, Password reset)
    - Was not able to receive alumni email credentials but was recorded ISSUED on OAR Database (re-sending email credentials)

Please file a support ticket here: https://ictsupport.up.edu.ph/open.php

2) When submitting a ticket for alumni email concerns, make sure to use the following entries:

    - Help Topic: UP Alumni Mail Account
    - Constituent University: UP Alumni
    - Office: Office of Alumni Relations

3) For self-service recovery of UP Email account password, (This is only applicable to those accounts with 2-step verification activated and recovery email/number already set up.) visit: https://itdc.up.edu.ph/faqs/how-to-recover-your-up-mail-account-password-self-service